Service Updates

 

 

Coronavirus Update - 17 March

DPD continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.

New delivery process

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

Business Continuity Planning (BCP)

This week we are robustly testing our home working operations for key central departments such as Customer Services, Sales, Finance and IT.

These measures will allow us to keep vital areas of our business going and put us in the best position to react effectively in this rapidly changing set of circumstances.

We are also introducing BCP measures into our collection, delivery and sortation operations and we will provide a detailed update tomorrow (18 March).

Coronavirus Update - International - 17 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

DPD, working hard to keep your business moving.

 

Coronavirus Update - 16 March
Further to our last bulletin on Friday 13 March, here is our latest update.

DPD will issue a daily update in response to the Coronavirus situation in the UK, we will also issue a separate International Bulletin, with a specific update on individual international destinations. This information will also be available on our website, www.dpd.co.uk.

We continue to follow the advice issued by HM Government and we are keeping our workforce fully briefed.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

2. Parcel collection and delivery operations in DPD countries abroad

At present international parcel operations are largely continuing as normal, however we are seeing delays to countries that have special measures or restrictions in place, these include USA, France, Spain and Italy.

In particular a number of businesses in Italy are currently closed and therefore we would encourage you to check that your customer's premises are open and able to receive parcels before you ship. Our operational process for delivery to business locations in Italy has already changed and we will now make one delivery attempt and then automatically return the items back to you, for which there will be a charge.

We have produced a destination specific update which will be shared with you shortly.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms. In addition, we have asked our drivers, where possible to use antibacterial wipes to clean hand-held units between signatures.

5. In the instance of any individual, DPD personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is in-line with the latest policy advice issued by HM Government.

7. DPD agency staff

Our agency staff providers have confirmed to us that they have communicated the latest Government guidelines to all their workforce. We are assured that any agency staff working at DPD have been briefed as extensively as our own teams.

8. Sick pay for DPD employees and self-employed owner drivers

Our employees will be paid in accordance with our Company Sick Pay Scheme. Employees not eligible for Company Sick Pay will receive Statutory Sick Pay (SSP) from day one of absence in-line with recent Government changes.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. DPD employees and owner drivers with the virus

At present we do not have any reported cases.

10. Mail and parcels from China or other affected areas

There is currently no evidence that you can catch Coronavirus from parcels and letters.

11. Restrictions on meetings and travel

Non-essential international travel between DPD locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

12. Additional information

Further details are available at www.gov.uk and DPD will issue an update to this document as the situation changes.

Coronavirus Update - International - 16 March
This is the first of our daily bulletin updates relating to COVID-19 and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed, therefore, we advise you check before shipping that your customer is able to receive parcels to avoid unnecessary costs. Each country will attempt delivery where possible and return to you if they are unable to gain access.

 

To see all other countries on our Classic service and the impact, click here

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please contact your Account Manager for more.

 

To see all other countries on our Air services and the impact, click here

It's possible that your customer may refuse or not be able to physically sign for their parcel, in which case each country has a solution in place and these are shown on our Service Update page, to view click on the links above.

DPD, working hard to keep you business moving

 

Coronavirus Update - 13 March

Customer Update - Coronavirus COVID-19

16 MARCH 2020

As you would expect DPD has plans in place to deal with the escalating Coronavirus situation in the UK and across the world. We are aware that you, our customers, need to understand our response and we have therefore prepared the following update.

As the situation is extremely fast-moving we will issue updates weekly or more frequently if further announcements are made by HM Government.

DPD will issue a daily update in response to the Coronavirus situation in the UK, we will also issue a separate International Bulletin, with a specific update on individual international destinations. This information will also be available on our website.

We continue to follow the advice issued by HM Government and we are keeping our workforce fully briefed.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

2. Parcel collection and delivery operations in DPD countries abroad

At present international parcel operations are largely continuing as normal, however we are seeing delays to countries that have special measures or restrictions in place, these include USA, France, Spain and Italy.

In particular a number of businesses in Italy are currently closed and therefore we would encourage you to check that your customer's premises are open and able to receive parcels before you ship. Our operational process for delivery to business locations in Itay has already changed and we will now make one delivery attempt and then automatically return the items back to you, for which there will be a charge.

We have produced a destination specific update which will be available from tomorrow.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms. In addition, we have asked our drivers, where possible to use antibacterial wipes to clean hand-held units between signatures.

5. In the instance of any individual, DPD personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is inline with the latest policy advice issued by HM Government.

7. DPD agency staff

Our agency staff providers have confirmed to us that they have communicated the latest Government guidelines to all their workforce. We are assured that any agency staff working at DPD have been briefed as extensively as our own teams.

8. Sick pay for DPD employees and self-employed owner drivers

Our employees will be paid in accordance with our Company Sick Pay Scheme. Employees not eligible for Company Sick Pay will receive Statutory Sick Pay (SSP) from day one of absence inline with recent Government changes.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. DPD employees and owner drivers with the virus

At present we do not have any reported cases.

10. Mail and parcels from China or other affected areas

There is currently no evidence that you can catch Coronavirus from parcels and letters.

11. Restrictions on meetings and travel

Non-essential International travel between DPD locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

12. Additional information

Further details are available at www.gov.uk and DPD will issue an update to this document as the situation changes.

UK Service Bulletin

There are no new updates.

International Service Bulletin

Earthquake affects deliveries in Zagreb & surrounding areas

Applies to DPD Classic customers

Please be advised that due to an earthquake that impacted Croatia yesterday, final mile delays are to be expected both in and around the surrounding areas of Zagreb.

Please note that deliveries are being attempted where possible, however, there may be a delay to service

PO Box Deliveries

Applies to All Services

Please be advised that parcels addressed to PO boxes, Parcel lockers, Packetshops or DHL Packstations are not accepted within the DPD network.

As a result, any parcels addressed to the above will be held until a valid address is provided.

If a valid address cannot be obtained, the parcels will then be returned as per standard practice.

Coronavirus - Ireland

Applies to DPD Customers

No deliveries or collections to Trinity College Dublin will take place until further notice.

We will continue to monitor the situation and update you should anything change.

New DPD Routing Tables

Applies to all EDI Customers

The latest DPD routing tables have been released for March. Please advise all EDI customers to update their software with the most current routing tables (instructions attached).

Upon completion, the customer will be set up with the newest routing which utilises new DPD infrastructure. This provides the best chance of achieving on time successful deliveries.

Overview
All EDI customers are strongly advised to update to the most recent DPD routing tables on a monthly basis.

This increases the chance of on time successful deliveries

Instructions
The latest version can be found on our FTP by using the below FTP details:

URL: ftp://ftp.dpdgroup.co.uk/
Username: edidev
Password: acy7bies
Folder: Routing > International > Geogaz

There are two files in this folder, 1 TXT and 1 ZIP. The customer can then use these files to update their internal systems - this process is decided by the customer.

For further information, please contact the DPD I.T department on 01179815614 and choose option 3

Coronavirus Update

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail 

Further to International notice due to the Coronavirus outbreak and fewer people travelling to the far east, airlines have started to reduce flights in to these countries.

As a result, please expect delays to the following countries: China (Hubei only allowing in medical equipment), Hong Kong, Malaysia, Vietnam, Japan, Taiwan, Singapore and South Korea.

In addition to this, staff are being urged to work from home and therefore, deliveries may be impacted in country too, as there is a reduced workforce and heavy restrictions in place.

We are continuing to monitor the situation and will keep you posted on any developments.

Coronavirus Upate - Italy 

Applies to those customers who use DPD Classic, DPD Direct, Air Express, Air Classic

Air Express, Air Classic and DPD Direct

Please be advised that access to some towns in Northern Italy have been blocked off following the outbreak of the Coronavirus.

Parcels shipped to the below postcodes will not be exported and will be returned back to the shipper until further notice.

Lodi Province:
26821 - Bertonico
2684 - Casalpusterlengo
26844 - Castelgerundo
26823 - Castiglione d'Adda
26845 - Codogno
26861 - Fombio
26847 - Maleo
26848 - Sanfiorano
26867 - Somaglia
26827 - Terranova dei Passerini

Padua Province:
35030 - Vo' Euganeo

DPD Classic
Classic parcels to these postcodes will still be exported but held in the local depot's to either be returned or sent to an alternative address requested by the consignee.

We are closely monitoring the situation and will provide regular updates.

International Bank Holiday